Refund and Returns Policy

Effective Date: December 10, 2024

At Nexya, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry order, we offer a straightforward Returns and Refunds Policy to ensure a hassle-free experience.

1. Returns Policy

We accept returns on most items purchased through our website within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused, and resellable condition.
  • The item must be returned in its original packaging.
  • You must provide the proof of purchase (order number or receipt).
  • Jewelry that has been damaged or altered (e.g., resized, engraved, or personalized) cannot be returned unless it is defective.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer support team at info@nexya.site or call us at (940) 781-8066 to request a Return Merchandise Authorization (RMA).
  2. Once approved, securely package the item and include all original packaging.
  3. Ship the item back to us at the following address:
    • Nexya Jewelry Returns
    • 815 Bell Hill Rd, Cobden, Illinois (IL), 62920, USA
  4. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive the returned item.

3. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.

4. Exchanges

If you would like to exchange your jewelry for a different style or size, please follow the same return process and place a new order for the desired item. Exchanges are subject to availability.

5. Non-Refundable Items

Certain items are non-refundable. These include:

  • Custom or personalized jewelry
  • Gift cards
  • Items marked as final sale

6. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@nexya.site or call (940) 781-8066. We will gladly assist you with a return, exchange, or full refund for defective products.

7. Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in the shipment.
  • Original shipping costs are non-refundable.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please reach out to us:

  • Email: info@nexya.site
  • Phone: (940) 781-8066
  • Address:
    815 Bell Hill Rd, Cobden, Illinois (IL), 62920, USA

Thank you for shopping with Nexya! We value your business and aim to ensure you are satisfied with your purchase.